+91-9365355266 /+91-8011208935
Office hours:Mon-Sat 9:00am-5:00pm (Sunday Closed)
namaskaar@bookmypuja.in
About Us
Website Compliance requirements from RBI
Business Overview
Book My Puja is an online platform designed to offer ease in access and arrangement of
ceremonies like puja and other rituals as per religious/traditional needs of Hinduism. By
leveraging technology, Book My Puja streamlines the process, making it hassle-free for
customers to organize ceremonies at home or outdoors. Our service include arrangement
of experienced Pujaris/Pandits with best quality Puja Samagri/ingredients and suggesting
an auspicious muhurat (timing) for a ceremony on a desired date.
Our focus is on delivering quality service, timely execution, and ensuring customer
satisfaction.
We encourage feedback for continuous improvement of our services and to offer it in a
better way.
Compliance Requirements
KYC (Know Your Customer) Compliance
- Implement a robust KYC process to verify the identity of Vendor and Pujaris/Pandits.
- Collect and securely store necessary documentation such as government-issued IDs and address proof.
Data Protection and Privacy
- Ensure compliance with data protection laws by safeguarding personal and financial information of users.
- Implement strict data encryption and access control measures to prevent unauthorized access.
Payment Security
- Use RBI-compliant payment gateways for processing transactions.
- Ensure secure transaction processes with multi-factor authentication and SSL encryption.
Customer Grievance Redressal
- Establish a dedicated grievance redressal mechanism to address customer complaints.
- Provide clear contact details for customer support and ensure timely resolution of issues.
Transparent Pricing and Billing
- Clearly display pricing for all services offered, including any additional charges.
- Provide bills for all transactions, ensuring transparency in billing.
Regulatory Reporting
- Maintain accurate records of transactions and service provisions.
- Submit periodic reports to the RBI as required, ensuring full compliance with regulatory guidelines.
AML (Anti-Money Laundering) Measures
- Implement AML protocols to monitor and report suspicious activities.
- Conduct regular audits to ensure compliance with AML regulations.
User Consent
- Obtain explicit consent from users before collecting any personal data.
- Provide clear terms and conditions outlining the use of their data.
Service Quality Assurance
- Monitor and evaluate the quality of services provided to ensure consistency and customer satisfaction.
- Regularly train staff and affiliated Pujaris/Pandits on compliance and quality standards.
Feedback and Continuous Improvement
Book My Puja values customer feedback as it is crucial for our continuous improvement. We strive to enhance our services offered and ensure compliance with all regulatory requirements set forth by the Reserve Bank of India.For any queries or suggestions, please contact a per contact details provided in Contact Us (Phone, E-Mail and Address). We are committed to serving you better and making your ceremonial arrangements as seamless and satisfactory as possible.